Customer support
Questions about bookings, payments, access, and disputes should come through the support channel first.
Contact
Reach the team without hunting through scattered channels.
Whether you are a client, artisan, partner, or operator with a platform question, this page is the starting point for the right conversation.
- primary email contact
- support@craeftmann.com
- voice support line
- +234 800 CRAEFT
- operational home base
- Lagos
Partnerships and media
For collaborations, ecosystem conversations, or press-related requests, use the same contact entry point and label the subject clearly.
Operator context
Clear subjects and concrete details help the team route your message without needless delay.
Section 01
Best ways to reach us
Email is the most reliable channel for anything that needs detail, links, or traceability. Phone is best for urgent operational clarification.
- Support and account issues: support@craeftmann.com
- Urgent platform questions: +234 800 CRAEFT (272-338)
- Location context: Lagos, Nigeria
Section 02
How to make your message easier to resolve
Include the relevant job, payment, or account context upfront. The fastest resolution usually starts with a good subject line and the few facts that actually matter.
- Job ID or payment reference where available
- Whether you are writing as a client, artisan, or admin stakeholder
- What outcome you need, not just what went wrong
Section 03
What this page will grow into
Over time this route can expand into a fuller contact center with category routing, FAQs, office hours, and operational response expectations. For now, the priority is making the route real and useful.
Next move
Prefer to start inside the product?
Create an account, browse artisans, or review how the core service flow works before reaching out.