Vetting layers
Artisan presence should earn trust through structured onboarding rather than profile decoration alone.
Trust & Safety
Safety on Craeftmann is a product system, not just a promise in marketing copy.
Trust comes from how onboarding, payments, communication, and escalation are structured together. This page explains the principles behind that design.
- identity and trade confidence before visibility grows
- Verification
- fund protection until work approval
- Escrow
- admin escalation when work or conduct slips
- Oversight
Protected funds
Escrow is designed to reduce the risk of paying in full before satisfactory completion.
Dispute readiness
When something goes wrong, the system needs a documented route to pause, review, and decide.
Section 01
How trust is built into the workflow
Craeftmann tries to move trust upstream. That means better profile signals before booking, clearer payment mechanics before work starts, and better notifications before frustration compounds.
Section 02
Where payment safety matters most
Protected funds are only useful when release conditions are legible to both sides. That is why escrow rules, dispute holds, and release events need to be consistent and visible.
- Funding is separated from immediate release
- Completion and approval are meaningful checkpoints
- Escalation can pause payment movement when facts are still being reviewed
Section 03
What users should still do for themselves
No platform can replace judgment entirely. Users should still document job scope clearly, keep communication specific, and review milestones before approval.
Next move
Need the detailed payment rules?
The escrow terms page explains the funding, hold, release, and dispute logic in more direct language.