Pre-job clarity
Most support friction starts before work begins, so we prioritise booking and payment guidance early.
Help Center
A support hub for the questions people usually need answered before they trust a marketplace.
This is the starting point for product guidance around account access, bookings, escrow, releases, disputes, and general service reliability.
- sign-in, onboarding, and access help
- Accounts
- escrow, funding, and release questions
- Payments
- support for work that needs escalation
- Disputes
Escrow explanations
Protected payments only build trust if users understand what funds are doing and when they move.
Escalation path
Where something breaks, support should help users move from uncertainty to a documented next step.
Section 01
The most common help topics
The help surface is being scaffolded around the questions that most often block confidence in the platform.
- Signing in, resetting access, and account recovery
- Finding artisans and understanding profile signals
- Funding escrow, payment release, and cancellation handling
- Dispute escalation and support communication
Section 02
When to read product guides versus contact support
Use the self-serve pages when you are trying to understand product rules. Contact the team when a live job, account, or payment needs intervention.
Section 03
What to expect next
This route can grow into a fuller knowledge base, but its first job is simply to give the footer a real support destination and a stable place to expand documentation from.
Next move
Need direct help now?
Send the job or payment context with your message so support can respond with action instead of guesswork.